Support centre

Most businesses are verified within two hours during working days. If we need a document you have not uploaded, you will get an email naming exactly which one.

Payments collected before 6pm settle the same day, including weekends. Anything after 6pm settles the next morning. You can also set a weekly sweep instead.

It is held rather than declined, and you get a notification with the reason. You can release or reject it from the dashboard, and the customer is not charged until you do.

Yes. Invoices, payment links and the checkout page all work from the dashboard. The API is there when you want to automate, not a requirement.

Full or partial refunds are issued from the transaction page and reach the customer in three to five days depending on their bank. We do not charge a fee to refund.

Starter accounts are capped at $10,000 per transaction until the first month closes. After that, limits are set with your account manager based on your volume.